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Shipping & Return Policy

Shipping Rates & Free Delivery (WE DO NOT SHIP TO INTERNATIONAL BORDERS)

Orders less than R500.00:

  • Express courier (door-to-door) : R95.00

Orders greater than R500.00:

  • Express courier (door-to-door): free

Shipping, Backorder, and Partial Shipments

Orders typically ship via within 1-3 business days if all ordered items are in stock. As a rule, we will hold your order if an item is on back order. The order will ship complete once all items are in stock.

Delivery Times

Times indicated below are based on date from which orders are dispatched, not when actual orders were placed.

Express courier service to major urban centres: 1-2 working days
Express courier service to outlying regions: 2-3 working days

International & PO Box Shipments

We do not ship internationally at this stage. We cannot ship to P.O. Boxes.

Product Satisfaction & Refunds

Due to the sensitive nature of some of the products, Credé Oils (Pty) Ltd does not offer refunds on any products purchased from the online shopping site. Should you not be completely satisfied with the quality of the product/s, you are welcome to notify us telephonically, or by using the customer feedback information displayed on the product label.

Product Breakages

Any breakages incurred during the shipping of your purchase order from the Credé Oils (Pty) Ltd premises to the delivery address indicated will be refunded once proof of breakage has been submitted to Credé Oils within 48 hours of receipt of goods. Proof of breakage must be submitted in the form of a photograph. After the 48 hour period has lapsed, Credé Oils (Pty) Ltd no longer accepts responsibility for any breakages incurred during the shipping of your order.

Security and Privacy

All order information is encrypted using a leading provider of digital trust services before being transmitted over the internet. Your personal information that is entered to ship your order is stored on a secure server. We do not disclose, sell or rent any personally identifiable information about you to any third party. If you elect to receive special promotional offers, only pertinent information will be forwarded to the appropriate party for this specific purpose.

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